Because technology changes so
quickly, we can only accept it for return within 14 days of the date of
receipt. This includes: computers, monitors, notebooks/laptops, TVs,
digital cameras, movie theaters, audio systems and all accessories.
Furniture is subject to natural wear and tear, so we can only accept it
for return within 14 days of the date of receipt. Custom–ordered and
custom–assembled furniture is made and/or assembled to your
specifications, so it’s only returnable if it’s defective when you
Simply return your purchase in saleable condition with
the original packaging, including Universal Product Code (UPC), manuals,
parts, and your receipt or packing slip. We will pay for shipping
charges when the return is caused by facilito.com's error or when
you placed an order and facilito.com shipped the wrong order.
You should expect to receive your refund
within four (4) weeks of giving your package to the return shipper, however,
in many cases you will receive a refund more quickly. This time period
includes the transit time for us to receive your return from the shipper
(5 to 10 business days), the time it takes us to process your return
once we receive it (3 to 5 business days), and the time it takes your
bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the
order using the "Complete Orders" link under the My Account menu and
click the Return Item(s) button. We'll notify you via e-mail of your
refund once we've received and processed the returned item.
We can ship to virtually any address in the United States. Note that there
are restrictions on some products, and we do not ship products to
international destinations. For an international purchase, please
contact directly our affiliated company
When you place an order, we will estimate shipping and delivery dates
for you based on the availability of your items and the shipping options
you choose. Depending on the shipping provider you choose, shipping date
estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are
weight-based. The weight of any such item can be found on its detail
page. To reflect the policies of the shipping companies we use, all
weights will be rounded up to the next full pound.